Return Policy

At Tomf, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to make the process easy and hassle-free.

1. Eligibility for Returns

• Returns must be initiated within 30 days of the delivery date.
• Products must be unused, unopened, and in their original packaging.
• Please include the original receipt or proof of purchase.

2. How to Return an Item

• Contact our customer service team at [email protected] or call +1 (479) 202-8645 to request a return authorization.
• Our team will provide you with instructions on how to send your item back.

3. Refund Process

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• Approved returns will be refunded to the original payment method within 7-10 business days.
• Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

4. Exchanges

• Currently, we do not offer direct exchanges. Please return the unwanted item for a refund and place a new order for the desired product.

5. Defective or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or full refund.

6. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to an error on our part.